Returns & Refunds Policy

Dataworld Systems Limited – Returns & Refunds Policy

1. General Policy

Dataworld Systems Limited is committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we are here to assist with our returns and refunds process. Our policy adheres to the laws of Kenya, and it is designed to ensure a smooth, fair process for all customers.

2. Returns Eligibility

To qualify for a return:

  • The product must be unused and in the same condition as you received it.
  • The product must be in the original packaging, including all accessories, manuals, and warranty cards.
  • A proof of purchase (receipt or invoice) is required.

Note: Certain items, including software, consumables (e.g., ink cartridges), and perishable items, are not eligible for return unless defective.

3. Return Period

  • Standard Items: Returns are accepted within 7 days from the date of purchase.
  • Defective or Damaged Items: Returns for defective or damaged products must be reported within 7 days of receiving the item to qualify for a replacement or repair.

4. Restocking Fee

A 10% restocking fee will be applied to all approved returns, except in cases where the item is defective or the return is due to an error on our part.

5. Process for Returns

  1. Contact Customer Service: Begin by contacting our customer support team at [customer service at [email protected] / +254701003086] with your purchase details.
  2. Return Shipping: Customers are responsible for shipping costs for returns unless the item is defective or incorrect. We recommend using a trackable shipping service as we are not liable for items lost in transit.

6. Refund Policy

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed within 10 business days to the original method of payment.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Exchanges: Exchanges are possible for defective or incorrect items, depending on stock availability.

7. Non-Returnable & Non-Refundable Items

Certain types of goods are exempt from being returned:

  • Software that has been opened or installed.
  • Clearance or final sale items.
  • Items without proof of purchase.

8. Warranty Claims

For items under warranty, please refer to the specific warranty terms included with your product. Most electronic products come with a manufacturer’s warranty; Dataworld Systems Limited will assist in warranty claims if applicable.

9. Contact Us

For any questions about returns, refunds, or warranty claims, please contact us:

Please Note: Dataworld Systems Limited reserves the right to modify or update this policy at any time.